Question 1

What is a pre-order?

Accepted Answer

A pre-order means you’re reserving an item before it’s officially released. You secure your size and style before it sells out. Once production is complete, your item will be shipped to you.

Question 2

When will I receive my pre-order?

Accepted Answer

Each pre-order has its estimated delivery date listed on the product page. We aim to ship within 3–6 weeks after the pre-order window closes, depending on production time.

Question 3

When will I be charged?

Accepted Answer

Your payment is processed immediately when you place the pre-order to confirm your reservation.

Question 4

Can I cancel or change my pre-order?

Accepted Answer

Yes, but only within 24 hours of placing your order. After that, production begins and changes are no longer possible. Email info@solidpeopleclothing.com (info@solidpeopleclothing.com)right away if needed.

Question 5

Can I return a pre-ordered item?

Accepted Answer

Yes, you can return or exchange your pre-ordered item within 14 days after receiving it, as long as it's unworn and in original condition.

Question 6

Will I be notified when my order ships?

Accepted Answer

Absolutely. You’ll get a confirmation email with a tracking link once your item is on its way.

Question 7

Why should I pre-order?

Accepted Answer

• Guarantee your size before it sells out
 • Be among the first to rock unreleased pieces
 • Get access to limited runs that may never restock

Question 8

What if I order other items along with a pre-order?

Accepted Answer

If you place a combined order, everything will ship once the pre-order item is ready. Want faster delivery? We recommend placing separate orders.